We provide a 7 Day Return/Exchange Policy or Refund on all computer desks & carts. All shipping & handling fees -in both directions- are responsibility of the buyer, except if there has been a mistake on our side (e.g. color model, etc..) or if the product has any defect. The 7 days begin from the date of delivery to your home. We recommend that you neatly open the original carton and save it in optimum condition during the first 7 days. If you want to return your purchase to obtain a refund or exchange it, you must first request a Return or Refund Authorization Number (RMA#) from Us at the e-mail: info@computingcomforts.com. Once authorized, you must ship your computer desk or cart freight pre-paid with all original packing materials and contents, in perfect original factory condition. You can exchange your item for another one of equal, higher or lower value. We will credit the difference if the new item is of lower value. Accordingly, you must pay the difference if the new item is more expensive. IMPORTANT: Any Returned Shipments without an RMA# or without pre-paid freight or in conditions different from those explained herein will not be accepted. A 30% restocking fee applies with any returned items. All Shipping Charges, both for the returned item and for the newly selected item replacing the original one in the case of exchanges, will be paid by the customer. The 30% restocking fee will be charged on all non-defective, unused or unopened items that are returned or refunded. Please note that an issued RMA# does not guarantee final disposition. All returns are subject to inspection. All exchanged/returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, and all accessories. Please do not tape or write anything on the item or the package. The customer will be charged for replacement of damaged, altered, missing, written-on or taped-on contents or cartons, in addition to the above restocking fee. We reserve the right to refuse any such returns. Please re-pack the products into the original shipping box with plenty of packing material, and tape securely. We suggest that you use FEDEX Ground or UPS Ground Service, pre-paid & insured. Sorry, we cannot accept COD or freight-collect shipments. Please email us at the email stated above if you need further information on our policies.